Frequently Asked Questions

Not sure where to get started with PECS? Uncertain where to reach out about an issue with a product? Need to know more about Pyramid and what we do? View topics below or search for an answer, we’re happy to help!

Not finding what you are looking for? Email us: pecsgreece@pecs.com

Pyramid and PECS

Pyramid Approach

Closed Tab
What is the Pyramid Approach to Education?

The Pyramid Approach to Education is a comprehensive framework establishing and supporting effective learning environments. The Pyramid Approach emphasizes the “why” of learning, “how” to teach, rather than simply “what” to teach. It is designed to help professionals and parents ask the right questions to help maximize learner progress. You can find more information on the Pyramid Approach to Education page.

Does Pyramid offer consultation within classroom, home and/or community settings?

Yes, our Pyramid consultants would love to provide guidance to you, your team and/or the learner. Our consultants all have a wealth of knowledge and experience working with learners who have developmental disabilities, autism, communication impairments as well as behavior challenges. Learn more about Support Services.

What is Pyramid’s stance on person-first vs identity-first language?

The language we use to define and describe ourselves involves complex issues. The language regarding cultural identities related to race, gender, abilities, and sexual orientation is evolving (and changing). The current discussion in the field of autism centers around individuals’ preferences for ‘identity-first’ versus ‘person-first’ terms.  Using ‘identity-first’ language we would say “autistic person.”  Using ‘person-first’ language we would say “person with autism.”  Our priority is to ask about and follow the wishes of individuals with whom we are interacting. Given our own history and involvement with thousands of individuals and families, we talk and write about learners with ASD using person-first language, but we are happy to accommodate other phrases when requested.

PECS & Core Vocabulary

Closed Toggle
What is core versus fringe vocabulary?

Core vocabulary, as defined by Beukelman and Mirenda (2013), refers to words and messages commonly used by a variety of individuals and that occur very frequently.  Fringe vocabulary refers to vocabulary that is more specific to a topic, environment or individual.  Added confusion exists based upon the fact that different practitioners include slightly different words on their list of core words. 

Is core vocabulary incorporated within the PECS Protocol?

People have mistakenly asserted that Pyramid is anti-core.  However, our stance has always been to teach vocabulary to our learners in a way that is meaningful.  An abundance of literature exists in both fields of Applied Behavior Analysis and Speech Language Pathology, pointing to the appropriateness of first teaching learners specific, fringe vocabulary.  Therefore, the question should not be core OR fringe.  Rather, our model encompasses the inclusion of core vocabulary as appropriate …and not a transition to core.  For more information, please see our two videos entitled, PECS and Core Vocabulary and PECS and Core Vocabulary, Part II.

Picture Exchange Communication System (PECS)®

Closed Tab
How do I determine if a person is a candidate for PECS?

Answer the questions on this flow chart to determine if a person is a candidate for PECS.

What do I need to prepare for each learner prior to beginning PECS?

The most critical element to the success of PECS is identification of a powerful set of reinforcers. The team must identify items and/or activities that the learner enjoys throughout the day. In addition it is important to plan for communication opportunities such as carefully monitoring the identified reinforcers so that accessibility is limited. If these items are always freely available, the learner would likely be less motivated to request the items during your initial PECS lessons. In addition, pictures will need to be made prior to your first PECS session. The symbol set does not matter in the early stages of PECS. We recommend that you identify a symbol set that is easy for you to reproduce and maintain. If changes in the symbol set are necessary, these changes will be made in Phase III.

The person I am thinking about for PECS is not able to match. Should we postpone the introduction of PECS until these skills have been mastered?

Matching/discrimination skills are not necessary to begin PECS. PECS begins by teaching the important foundational communication skills of “how to communicate” and “how to be persistent with communication.” We begin by using single icons during the first two phases of PECS. During the initial phases, the picture functions as a ticket that must be exchanged with a communication partner. These concepts parallel typical language development, in that young children begin engaging in basic communication skills (i.e. joint attention with gestures) prior to development of the first words. In a similar fashion, we teach the art of communication via PECS first and then focus on building the picture vocabulary in Phase III. Specific teaching strategies are utilized in Phase III to teach discrimination of the icons. These teaching strategies have been effective with children who previously were not able to master a variety of match-to-sample lessons.

Will PECS prevent individuals from learning to speak?

Research from as early as the 1960s has demonstrated that AAC (Augmentative and Alternative Communication) systems do not inhibit the development of speech, but rather facilitate the development of speech.

Does every learner need their own PECS Communication Book? Is it ever appropriate to use topic boards?

As we view the PECS Communication Book as equivalent to the learner’s voice, each learner will need to have their own Communication Book. We don’t share voices, so our students should not be required to share the Communication Books. The learner will be taught to transport the book to all settings beginning in Phase II. After that time, it will always be the learner’s responsibility to carry the book throughout the day.

Following Phase III discrimination training, it is appropriate to use Topic/Activity Boards. These boards contain vocabulary that is relevant to a specific location or activity. For instance, in the home setting there may be a topic board located in the kitchen that includes a variety of food choices. In the motor area at school, the board may include all relevant pictures of gross motor activities. Remember that if the item is reinforcing to your learner, the picture from the Activity Board should also be replicated in the PECS Communication Book. One helpful strategy within the home setting may be to use the Insert Pages within the Communication Book as the Activity Boards that can be posted around the home. That way, when you’re ready to leave the house, the Insert Pages can be easily gathered into the Communication Book.

Phase I

Closed Tab
How long should a training session last?

The length of the training session will be dependent on two variables. The first variable involves the learner’s interest. You can conduct one trial or twenty trials, as long as your learner continues to initiate (e.g. reaching towards the item). Once the learner stops initiating, the trainer can decide to either offer a new/different reinforcer or end the session. Keep in mind that you should always end the session on a positive note, prior to satiation, boredom and/or occurrence of Contextually Inappropriate Behaviors (CIBs).

The second variable involves the availability of the second trainer. Two trainers are required for implementation of Phase I of the protocol. As such, session length may sometimes be dependent on the time constraints of the second trainer.

How many pictures do you introduce in Phase I?

Visual discrimination skills are neither a prerequisite for starting Phase I, nor a target objective of this phase. During Phase I the picture acts as a ticket that is exchanged for a desired item. As such, only one picture is presented at a time.

However, the learner may ask for several different items during a session. Each time the reinforcer changes, the corresponding picture is placed directly in front of the student. So, although only a single picture is presented at one time, the learner should be exchanging a variety of pictures for all identified reinforcers throughout the day.

How many trainers do I need to implement Phase I of the PECS protocol?

You must have two trainers to begin implementation of the PECS protocol with your learner. One person will play the role of the communicative partner. The second trainer will play the role of the physical prompter. Research indicates that physical prompts delivered from behind the learner are more effective and easier to fade than those that are delivered from the front. As such, if you do not have two trainers available you should wait to begin implementing PECS.

How many settings should I target for PECS implementation?

PECS should be implemented in all settings beginning in Phase I. The initial exchanges typically take place in a structured setting, as the communicative partner, physical prompter and student are aligned close together. Trainers should structure communication opportunities in the classroom, playground, cafeteria, home, community, etc. Anywhere a speaking individual is using his voice to communicate is a target area for PECS implementation.

We have been working on Phase I for quite some time and the child is not independently exchanging the icon. What could be the problem?

The following areas may need to be addressed to help skill acquisition in Phase I:

  1. Reinforcers: Assess the items you are using. Are the items/activities powerful reinforcers from the learner’s perspective? Conduct frequent preference assessments to make sure the items/activities are still wanted. Also, be sure to engineer your environment so that reinforcers are not “free” throughout the day. Reinforcers should be placed inside containers or on high shelves, so if the learner wants to access the item, he/she has to make a request.
  2. Learner Initiation: Have you been waiting for the learner to initiate (i.e. reach toward the item) BEFORE prompting the exchange? Phase I targets learner initiation, so the reach must happen before the trainers intervene. If the learner is not reaching towards the item, this may be an indication that the learner is no longer interested or does not want the reinforcer. This may be a good time to conduct a miniature preference assessment within the lesson.
  3. Trainers: Have you been using two trainers, a communicative partner and a physical prompter, to teach the exchange? You must have two trainers to teach Phase I. There is no way to teach Phase I initiation skills with a single trainer. Assess that both trainers are following the PECS protocol. A PECS Implementer Checklist can be found in The PECS Training Manual, 2nd Edition, page 355.

Please note that some learners may demonstrate a slower learning curve. If the individual tends to learn all skills at a slower pace, it would be reasonable to assume that acquisition of Phase I skills would also take some time.

Phase II

Closed Tab
How many pictures are presented at one time at Phase II?

One picture is presented at a time at Phase II. The picture should be placed on the front of the book, as the Communication Book is introduced at the beginning of this phase. Although only a single picture is presented at one time, the learner should be exchanging a variety of pictures for all identified reinforcers throughout the day. Discrimination is not a requirement for Phase II. Phase II focuses on distance and persistence.

I don't want my students getting up out of their seats during the school day. However, I realize that persistence is an important skill to teach. How can I reconcile these issues?

Teaching distance and persistence will be imperative for our learners to view PECS as a functional means of communication. Our students must learn that they can communicate with all people in all environments, even if the communication partner isn’t nearby. As such, you should identify times during the day when travel is appropriate. This can occur during natural movement times including physical education, recess time, etc. In addition to traveling within the structured classroom settings, you may also teach your learners to acquire attention in other ways. Many of our students learn to raise their hands to acquire the teacher’s attention within the classroom setting.

What about the learner with mobility difficulties? How can I teach persistence with PECS?

For our learners that have mobility issues, including learners that are wheelchair bound, we should not expect walking/moving long distances. Instead, we will teach the use of a call switch (i.e. talking photo frame, BIGmack Switch, bell, etc.). The physical prompter will teach the learner to hit the call switch, which is programmed with a generic expression such as “Come here, please.” This will be the communicative partner’s indication to approach the learner. From there, the learner will exchange the single picture for the reinforcer. The communicative partner should slowly increase the amount of time before availability to receive the learner’s message. The call switch and Communication Book should be permanently located in an area that is easily accessible (i.e. book and switch placed on wheelchair). Information on how to teach this can be found in The PECS Training Manual, 2nd Edition.

Phase III

Closed Tab
When should discrimination training at Phase III begin?

As soon as the learner has demonstrated distance and persistence with communicative interactions, Phase IIIA – Visual Discrimination Skills should be introduced. During other times throughout the day, the learner should continue to generalize Phase II skills.

My learner is struggling with visual discrimination at Phase IIIA. Are there any alternatives?

Before considering the use of alternative strategies, the team should assess the training procedures that have been used to teach Phase IIIA.

  1. Did the team begin with a highly preferred vs. a non-preferred or contextually irrelevant item?
  2. Were all team members implementing the 4-step error correction strategy?
  3. Was the team quickly reinforcing the new behavior in discrimination training?
  4. Did the team persist with the above strategies for long enough to determine the effectiveness of the strategy?
  5. Were enough opportunities and trials at the level of training conducted each day?
  6. Also keep in mind that the team should be providing the learner with opportunities at his level of training and at his level of mastery across each day.

If Phase IIIA (the first level of Discrimination Training) was implemented properly, and progress has not been documented, then alternative strategies should be explored. Any alternative you use will involve changing some part of the lesson (i.e. how we present the choices). These changes are often in the form of prompts that we put into the lesson to help the student succeed. Once we note success, those prompts should be faded to elimination. Refer to your handout packet from the PECS Level 1 Training or The PECS Training Manual, 2nd Edition for a refresher on some Discrimination Training Alternatives. Please visit our product shop for materials focusing on teaching Alternative Discrimination strategies.

When is new vocabulary introduced?

New vocabulary can be added at any phase. Remember, the new vocabulary is chosen based upon your learner’s preferences/reinforcers. When your learner is in Phase IIIB-Complex Discrimination and beyond, the trainer should conduct a Correspondence Check to ensure that the learner understands the picture.

Phase IV

Closed Tab
Is it okay if my learner puts the reinforcer icon on the Sentence Strip™ before he puts the "I want" icon on the strip?

During active training of the Phase IV skills, the learner is taught to first place the Sentence Starter (I want) on the Sentence Strip and then to place the reinforcer picture on the strip. After mastery of Phase IV, the learner may independently begin constructing the Sentence Strip in novel ways. The learner may place both pictures on the strip at the same time and/or place the reinforcer picture first on the Sentence Strip followed by the Sentence Starter. These types of Sentence Strip constructions are fine, provided that the final exchanged Sentence Strip appears in the correct order. If errors in sequence do occur, remember to use the Backstep Error Correction Procedure.

Who deconstructs the Sentence Strip™ and/or places the pictures back inside the book?

Initially, the communicative partner should remove the pictures from the Sentence Strip and replace both the strip and pictures on/in the Communication Book. Requiring the PECS user to do so unnecessarily slows the communicative response for him or her. Some learners insist on being the ones to put their pictures back, though. This is fine.

Essentially, as learners become integrated into community activities, they will need to learn to take the Sentence Strip back from the “lay communicative partner,” so that pictures and Sentence Strips don’t get lost. When teaching this skill, we recommend the use of physical prompts or gestures instead of verbal prompts (i.e., “Put your pictures away”). The physical prompts or gestures you insert into this lesson should be much easier to fade than verbal prompts and will promote independence as quickly as possible.

My learner inconsistently vocalizes while constructing the Sentence Strip™ or while I am "reading" it to him. I want him to vocalize EVERY time! How can I encourage speech without demanding it?

During Phase IV training and beyond, the trainer should pause while reading the Sentence Strip. This pause time is known as the constant time delay and gives the student a chance to vocalize. If the learner displays vocal approximations and/or clearly articulated words, we will “have a party!” We want to differentially reinforce any speech attempts by providing more of the reinforcer or a longer amount of time with the item. The message to the learner is that speech is GREAT, but his/her functional communication system will continue to be an effective way to communicate on days when the words are not easy to produce.

When should I introduce attributes?

Attributes should be introduced immediately following Phase IV mastery. Prior to introducing specific lessons, the team should identify attribute concepts that are important and meaningful from the learner’s perspective. Examples could include color, size, number and/or shape concepts. Remember that the learner does not need to demonstrate receptive understanding of the concept prior to use of the concept expressively.

Phase V

Closed Tab
I have a learner who is so adept at spontaneous requests that I am not able to ask the question "What do you want?" quickly enough. How can I teach the skill of responding to this question when this occurs?

This is a common occurrence, and we will attempt to change the learning environment slightly in order to teach this skill. While we often recommend that the icons related to the lesson be placed on the front of the Communication Book for initial training sessions, this may indeed promote the type of behavior you are describing. Try placing all of the learner’s icons inside of the Communication Book, including the “I want” icon. This will create a bit of a delay to the pictures and may allow you the opportunity to ask the question and provide the delayed prompting strategy. Be sure to provide opportunities for the learner to request spontaneously across the day as well!

Phase VI

Closed Tab
Will all learners master Phase VI concepts?

Because the consequence for commenting is social reinforcement, Phase VI can be a difficult skill for some of our learners. We will begin by teaching commenting based upon the sense that is most motivating and/or meaningful from the learner’s perspective. Common Sentence Starters include: “I hear,” “I see,” “I smell,” etc. Though not all learners will have success with this phase, the team has still provided the learner with a functional means of communication to request important items and/or activities.

My learner has demonstrated success with responsive commenting during structured activities. However, he is not commenting spontaneously. Any advice?

The communicative partner can systematically eliminate the entire question as a way to elicit the spontaneous comment. For example, “What do you see/hear/smell/etc.?” the communicative partner can ask, followed with “What do you?” and then “What do?” and, finally, “What?” Please note that not all of our learners will demonstrate success with spontaneous commenting. Celebrate the skills that the learner has mastered. It’s wonderful that the learner has mastered spontaneous and responsive requesting, as well as responsive commenting!

Products & Ordering

Returns & Warranty

Closed Tab
What is your returns and refund policy?

A replacement product or refund may be issued up to 30 days from the product delivery date, excluding return and replacement freight. Exclusions will apply. Please see Returns for our full Product Return Policy.

What is the warranty on the products?

Products purchased directly from Pyramid are guaranteed against defects in material and workmanship for one full year from the date of shipment, unless specifically noted otherwise. Any such defect will be repaired or the product replaced, at our option, upon return to our warehouse located in New Castle, Delaware. Any product will wear with use and no guarantee is made against normal deterioration.

Shipping

Closed Toggle
How soon will I receive my order?

Typically, orders will ship within 1-3 business days from the date the order was received. Please allow an additional 5-7 business days for standard delivery within the USA. Shipping times may vary for international orders. Expedited shipping options are available to you by contacting the business office. (Please see the FAQ, “How much will it cost to ship my order?” for expedited shipping options and rates.)

How much will it cost to ship my order?

Continental USA shipments are 10% of the total order or a $7.00 USD minimum. Shipments to Puerto Rico, Alaska and Hawaii are 15% of the total order or a $15.00 USD minimumInternational shipments are subject to additional Taxes & Duties.

Expedited shipping options are available to you by contacting the business office at +30 6937490590. Expedited shipping and pricing options are as follows (please note the expedited charges are in addition to your standard delivery charges. You will pay for actual shipping plus the expedited rate. No Saturday deliveries. All expedited deliveries are guaranteed by 3:00 PM):

  • Next Day- $15.00 USD
  • 2nd Day- $ 10.00 USD
  • 3 Day- $5.00 USD

General Product Questions

Closed Tab
Are your products only for the use of individuals with Autism Spectrum Disorder?

No, our products that are used to implement the PECS protocol are used with individuals who have difficulty using speech as their primary mode of communication and those who need to augment their speech. Products that focus on visual supports, reinforcement, and activities/lessons are appropriate for both regular and special education learners.

What ages are your products for?

Our products have been used with learners of all ages.

Where do I find the link to download the digital product?

A link will be provided for a digital product download after a purchase has been made and payment has been received. The link will be located in “My Account” under order history. Select the order that includes the downloadable product.

How do I use the Pics for PECS CD?

You can watch a detailed tutorial video here.

Are the Schedule Pictures different from PECS 151?

Yes, the Schedule Pictures contain icons of activities that are commonly used daily in school, home and community settings; they come in one size. PECS 151 is a vocabulary picture set made up of items and activities learners most commonly request, as well as attributes and Sentence Starters. They are available in 2 different sizes: small and large

What is the Pyramid Approach to Education, 2nd Edition book about?

The book contains material on the following topics:

  • The Way of Behaving
  • What to teach: Functional Objectives
  • Powerful Reinforcement Systems
  • Communication and Social Skills
  • Preventing and Reducing Contextually Inappropriate Behaviors
  • Generalization
  • Designing Effective Lessons
  • Specific Teaching Strategies
  • Minimizing and Correcting Errors
  • Collecting and Analyzing Data: The Why and How of Data Collection
What if I have a question about a product?

Please contact our business office at +30 6937490590 and a customer care representative will be happy to assist you. Questions about products may also be emailed to the Products Department at productsus@pecs.com.

Can I submit a product idea?

Yes, please submit an original product/picture suggestion to development@pecs.com.

Can I submit a picture idea for the Pics for PECS CD?

Yes, please submit your picture suggestions to development@pecs.com.

Does Pyramid offer digitalized versions of their products?

Yes. However, only a few selected products have the option to download a digital copy including Pics for PECS Version 15 and Lesson Plans for Young Children. You must have a customer account to purchase in order to purchase the Lesson Plans for Young Children Download.  A customer account is NOT needed to purchase the Pics for PECS Version 15 Download.

Where do I find the link to download the digital version of Lesson Plans for Young Children and Pics for PECS Version 15 Upgrade?

A link will be provided for a digital product download after a purchase has been made and payment has been received. The link will be located in the original order invoice email. Additionally, if you ordered with a registered account, the link will also be located in “My Account” under Downloads. Select the order that includes the downloadable product.

How do I set up a customer account on the online store?

To set up a customer account for our online store go to the Products Home Page and click Register under the Customer Portal. In order to set up an account, you will need to provide a username, email address, and password (minimum length of 6 characters). Click Register to complete the account set up process.

Ordering & Payment

Closed Tab
How can I preview products before I order them?

Most of our products can be seen in action by visiting the designated product page on this website or our YouTube Channel. Other products are demonstrated at many of our workshops. If you have further questions about products, email us at productsus@pecs.com or call +30 6937490590.

When can I place an order?

An order can be placed via fax or web 24 hours, 7 days a week. Phone orders can be placed Monday-Friday 9:00 am -5:00 pm, EST (excluding major holidays).

How may I pay for my order?

Visa, MasterCard, Discover, American Express, Check, or Purchase Order (PO) are accepted.  All monies should be in U.S. funds. Purchase Orders are accepted via fax, mail or email. To avoid order duplication on Purchase Orders, please choose only one method of submission.

How will I know if my order has been received?

Orders placed online will receive an email confirmation. Phoned, mailed, emailed or faxed orders will only receive confirmation if requested by the customer. Customers may also contact the business office to receive confirmation and/or check the status of their order by calling +30 6937490590.

I am located outside of the USA. How do I place an international order?

International orders are accepted prepaid via online, phone, mail, email or fax. Sorry, no purchase orders (POs) are accepted for international shipments. Taxes & Duties: The recipient of an international shipment may be subject to import taxes and duties, which are levied once a shipment reaches the designated country. Additional charges for custom clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. As customs policies vary widely from country to country, please contact your local customs office for further information.

What if I am part of a tax exempt organization?

If you are a tax exempt organization and paying with a credit card, please complete an order form and submit to pecsgreece@pecs.com along with a copy of your tax exempt certificate, or contact the business office to place your order at +30 6937490590.

Does Pyramid share my personal information?

No. Please see our Privacy Policy for more information.

Pics for PECS Download

Closed Tab
Do you need to have a customer account to purchase the Pics for PECS Download?

No, you do not need to have a customer account to purchase the Pics for PECS Download. However, an active email address is required. Once your order for the Pics for PECS Download is processed, you will receive an order confirmation via email that includes the product name, license key, number of activations and a download link. If you do have a customer account, this information may also be accessed by logging into your online customer account and going to Downloads or Orders on your Customer Dashboard as well.

Is the entire Pics for PECS image collection available as a download?

Yes, the entire Pics for PECS image collection (Pics for PECS Version 15) which includes over 3,400 images is available for download to your PC here.

Is the Pics for PECS Version 15 Download compatible with my Mac computer?

Yes, Pics for PECS Version 15 Download is now available for Mac computers. macOS High Sierra (version 10.13.6) or higher is required. Access the macOS compatible installer here.

What are the minimum requirements needed to download Pics for PECS Version 15 to my personal computer?

For Windows based computers Microsoft Windows 7 or higher is required. For macOS computers High Sierra (version 10.13.6) or higher is required. An internet connection is required during the product installation process.

How many downloads and activations are included with the purchase of Pics for PECS Version 15 Download?

One purchase of the Pics for PECS Version 15 Download includes 3 downloads and 2 activations. This allows for the product to be installed and used on up to two computers with a single License Key.

Once purchased, how long does the Pics for PECS Version 15 Download installation process take?

From start to finish the Pics for PECS Version 15 Download installation process will likely take 15-20 minutes to fully install the product on your personal computer. Please allow more time when installing to older computers.

Once purchased, how do I install the Pics for PECS Version 15 Download onto my computer?

Once your order is processed, you will receive an order confirmation via email that includes the product name, license key, number of activations and a download link. If you have a customer account, this information may also be accessed by logging into your online customer account and going to Downloads or Orders on your Customer Dashboard as well.

Installation Instructions for Windows Computers

  • To start the installation process, click on the Download link.
  • At the prompt click Save to download the executable zip file: PICSForPECSVersion15-zip. Allow the file to download.
  • Once the download is successful, open the Downloads folder on your computer
  • Double click on PICSForPECSVersion15-USA.exe to run the executable file.
  • The Pics for PECS Version 15 Download screen should appear. Click Next to run the program.
  • The License Agreement screen should appear. To continue read the License Agreement and agree to the terms of the License Agreement by clicking I Agree.
  • The installation directory option will appear asking you where you would like to install the Pics for PECS product on their computer. A default location will be presented based on your operating system and is what is recommend you choose.
  • The Product Registration screen should appear. Enter your first name, last name, email address, and license key (the first name, last name, and email address entered must match what was used when placing your order)
  • Click Next to install. It will likely take 5-10 minutes to install the Pics for PECS product.
  • Once the installation is complete, click Finish. Pics for PECS Version 15 is now fully installed on your computer.
  • To begin using Pics for PECS, go to the Start Menu on your computer, scroll to Pics for PECS Version 15 within the menu, and click on it to open the product files.

Installation Instructions for macOS Computers

  • To start the installation process, click on the Download link.
  • At the prompt click Save to download the executable zip file: PICSForPECSVersion15-zip. Allow the file to download.
  • Once the download is successful, open the Downloads folder on your computer
  • Double click on PICSForPECSVersion15-USA.app to run the executable file.
  • The Pics for PECS Version 15 Download screen should appear. Click Next to run the program.
  • The License Agreement screen should appear. To continue read the License Agreement and agree to the terms of the License Agreement by clicking I Agree.
  • The installation directory option will appear asking you where you would like to install the Pics for PECS product on their computer. A default location will be presented based on your operating system and is what is recommend you choose.
  • The Product Registration screen should appear. Enter your first name, last name, email address, and license key (the first name, last name, and email address entered must match what was used when placing your order)
  • Click Next to install. It will likely take 5-10 minutes to install the Pics for PECS product.
  • Once the installation is complete, click Finish. Pics for PECS Version 15 is now fully installed on your computer.
  • To begin using Pics for PECS, click on Go from the top toolbar and then click on Applications and look for Pics for PECS Version 15.
Help! I lost my license key for the Pics for PECS Version 15 Download. Where can I find it?

There are several ways to access your license key:

  • Your license key is listed in your original online order confirmation email.
  • If you are unable to locate your original online order confirmation email and have a customer account for our online product shop, the license key may be accessed via your online customer account. Once logged into your online customer account, click on Downloads or Orders. Your license key will be listed there.
  • If you are unable to locate your original online order confirmation and do not have a customer account for our online product shop, you can access your license key by submitting the form at https://pecs-greece.com/en/lost-license/. Enter the email address you used to place your order for the Pics for PECS Download and click Email License Keys. You will receive an email from us with your license key.
  • If you are still unable to access your license key, please contact our business office at +30 6937490590 or pecsgreece@pecs.com for further assistance.
Help! I previously purchased the Pics for PECS Version 15 Download and want to install it on another computer, but I don’t have any more activations available.

If you do not have any more activations available, you will need to purchase the product again or uninstall the Pics for PECS Download from one of your current computers. To uninstall Pics for PECS go to your start menu and select Uninstall under Pics for PECS Version 15.  Follow the prompts to uninstall this program from your computer.  Once uninstalled, an activation will be added back to your online account.  You should now be able to download and install Pics for PECS to another computer.

When I try to download and install the Pics for PECS Version 15 Download, the installer will hang or crash. Why is this happening and how do I fix this?

During the installation process, the Pics for PECS installer will attempt to connect to one of the IP addresses listed below. If the installer hangs or crashes during the installation process, please check that our IP list is whitelisted in your firewall/anti-virus programs. Once this issue is resolved, the installation process should run smoothly.​

Pyramid Global IP List:

  • 72.167.221.6
  • 160.153.234.151
  • 160.153.234.202
  • 160.153.235.32
  • 72.167.222.254
  • 151.106.38.64
  • 101.37.159.243
When I try to download and install, the Pics for PECS Version 15 Download, I am getting a virus/malware warning. Why is this happening, and how do I fix this?

Please make sure you are downloading Pics for PECS Version 15 from an official Pyramid website. A full list of Pyramid website is available to view here. If you have downloaded Pics for PECS Version 15 from one of these sites, you are likely receiving the virus/malware warning in error. Pyramid does not put any malicious code or viruses in their software. However, we recommend you scan the installer file with any current antivirus software before proceeding with the installation process to ensure there are no issues with the local computer.

Apps

Apple, iTunes, & Apple Devices

Closed Tab
Are your apps available for purchase through the Apple Volume Purchase Program (VPP)?

Yes, all apps are available for purchase through the Volume Purchase Program.

What is the Volume Purchase Program for Education (VPP) through Apple?

The Volume Purchase Program for Education through Apple allows educational institutions special pricing on apps purchased through the program. Institutions enrolled in the program receive a 50% discount on apps when purchasing in quantities of 20 or more.

Learn more general information about the Volume Purchase Program for Education at Apple.

How do I purchase multiple licenses using the Volume Purchase Program for Education (VPP)?

For more information, read the Volume Purchase Program for Education Guide.

How many Apple devices can be connected via the same Apple ID?

Ten (10) devices (no more than five of them computers) may be associated with the same Apple ID and iTunes at one time.

What is Guided Access?

Guided Access helps you to stay focused on a task while using your iPhone or iPad. Guided Access limits your device to a single app and lets you control which app features are available.

You can use Guided Access to:

  • Temporarily restrict your iOS device to a single app
  • Disable areas of the screen that aren’t relevant to a task, or areas where an accidental gesture might cause a distraction
  • Disable the hardware buttons
How do I set up Guided Access to disable buttons that I don’t want my learner to use on the apps (Apple devices only)?

General Apps Questions

Closed Toggle
How do I purchase your apps?

You can purchase our apps through your tablet or device directly from the App Store (for Apple devices: iPad®, iPad mini™, or iPhone®) or Google Play store (for Android™ devices).

Which apps are available for purchase on Android™ devices via the Google Play Store?

The following apps are available for download on Android devices: Working4™ and R+ Remind

Which apps are available for purchase on Apple devices via the App Store?

The following apps are available for download on Apple devices (iPad®, iPad mini™, and iPhone®): Working4™, Wait4it™, and R+ Remind.

The following apps are available for download on iPad® and iPad mini™ ONLY: PECS IV+, PECS Phase III and iHear PECS®: Animals™.

More Apps General Questions

Closed Tab
Do I need an internet connection to run your apps?

An internet connection is only necessary for the following:

  • Purchasing and downloading our apps from the Apple App Store or Google Play Store
  • Sending emails to apps@pecs.com via your Apple or Android device when using our apps
Which languages for your apps are available?
PECS IV+ English, British English, Spanish, Brazilian Portuguese, French, German, Greek, Italian, Japanese, Korean, Mandarin Chinese, Polish, Portuguese, Romanian, and Russian
PECS Phase III English
iHear PECS: Animals English
Wait4it English
Working4 English, Japanese, Spanish, Brazilian Portuguese
iPraiseU English
R+ Remind English
Do you have demonstration videos available for your apps?

Demonstration videos are available on the Apps page for the following apps:

Where can I find more information about your apps?

More information about our apps is available on our online product shop here.

If I have trouble with the apps and the list of Frequently Asked Questions doesn’t answer my question, what should I do?

Send us an email at apps@pecs.com for additional assistance.

What is Pyramid's Mobile App Privacy Policy?

You can view the full policy on our Privacy Policy page.

PECS IV+

Closed Tab
Where can I find more information about PECS IV+?

More information about PECS IV+ is available on our online product shop here.

Is there a demonstration video available?

Yes, watch it here.

How can I learn more about the features available in PECS IV+?

Read through our Getting Started Guide here.

Are trial versions of PECS IV+ available?

A trial or free version of PECS IV+ is not available. However, there are some demo videos of the app available online that you might find helpful here.

When is it appropriate to transition a learner from a PECS Communication Book to PECS IV+?

In order to determine if your learner is ready to transition to a Speech Generating Device, we recommend that you review the following flow chart and article developed to answer this question:

How many images can be loaded into each book within PECS IV+?

Each book within PECS IV+ can support up to 30 pages with up to 28 pictures on each page (840 images total). If your learner’s vocabulary has exceeded 840 pictures, you will need to set up another book within the app to accommodate additional vocabulary.

How many languages are supported with PECS IV+?

PECS IV+ supports 15 languages: English, British English, Spanish, Brazilian Portuguese, French, German, Greek, Italian, Japanese, Korean, Mandarin Chinese, Polish, Portuguese, Romanian, and Russian.

Is PECS IV+ being developed for use on the Android™ platform?

Pyramid has plans to develop the PECS IV+ app for the Android platform in early 2023.

Does PECS IV+ offer multiple voice options?

PECS IV+ does not include multiple voice options. However, it is possible to adjust the speed and pitch of the speech synthesizer.  Below are instructions to follow in order to make adjustments to the speech synthesizer within the app:

  1. Tap the lock icon in bottom left-hand corner to enter Communication Mode.
  2. Tap selected profile (Drag or Drop; Drag; Tap or one of your custom profiles)
  3. A Dialog box with multiple options will appear. Tap on Speech Synthesizer.
  4. Another dialog box will appear.  Adjust the Speed and Pitch of the voice up or down.
  5. Type text into the text box and tap Play to listen to the adjusted voice.
  6. Once you have achieved the desired voice, tap the back arrow at the top of the dialog box.
  7. Tap the Start Communication button to enter Communication Mode.
Is it possible to back-up the app?

At this time, the only way to back up the app to an outside database in order to ensure that all data (user pictures, profiles, and books) is protected is to back-up your entire device using iCloud.  Please follow the Apple guidelines on Backing up and Restoring Apple devices:

Is it possible to add “NO” symbols on top of images that are currently unavailable?

This feature is not currently available within PECS IV+.  We suggest that the unavailable items/pictures be moved to a special insert page reserved for unavailable items. This is one strategy that we recommend for low-tech PECS Communication Books as well when “no” symbols are not available.

Is it possible to import images from the web into the app without using the web search function within the PECS IV+ app?

Yes, it is still possible to import images from the web into the app.  However, it takes a few more steps.  In order to import images from the web (without using the web search function available within the PECS IV+ app), please follow these instructions:

  1. Close the app and open Safari.
  2. Search for the necessary image via Safari.
  3. Once you locate the desired image, take a screen shot of the image using your device. The screen shot should now be accessible via your camera roll.
  4. Open the app and import the image via the import from photo library feature.
Is it possible to change the name of a book within the app?

Yes, it is possible to change the name of a book within the app at any time. To change the name of any book, follow these instructions:

  1. Tap on the book icon with the squiggly lines around it at the top left of the screen where all the books are listed. This icon will turn yellow once tapped.
  2. To change the name of the book, tap on the current name of the book. The rectangle that the text is in will turn yellow. You can now delete the name or input a new name.
My learner keeps tapping on the lock icon and using the code to unlock the app when in Communication Mode. How can I resolve this issue?

In order to resolve the issue, you will need to put the app into Guided Access after you enter Communication Mode and then disable the area surrounding the lock icon in the top right hand corner of the app. Guided Access is a feature on iPad that limits your device to a single app and lets you control which app features are available. Once this is done, nothing will happen when your learner touches the lock button on the app.  In order for the teacher or parent to unlock the app, you will just need to end Guided Access. Learn how to set up Guided Access to disable the area surrounding the lock icon. Information about Guided Access is also available in our Getting Started Guide to PECS IV+.

Can I transfer my PECS IV+ app from one device to another?

If you have backed your device up using iCloud, you can sign into the new device using the same Apple ID and restore your settings from the previous device. This will only work if you are using the same Apple ID on both devices. There is currently no way to transfer the PECS IV+ app from one device to another on devices using different Apple IDs.

Can my PECS IV+ app be synced between two different devices?

At this time there is no way to sync the PECS IV+ app between devices.

Our school uses a MDM to distribute apps. Will the PECS IV+ app work with MDM?

At this time, the PECS IV+ app will not work with MDM (Mobile Device Management).  The PECS IV+ app requires a single user to login using an Apple ID, therefore making the app incompatible with MDM.

How do I change speech pronunciation within the iPad (example, so ‘I’ is pronounced accurately)?

Below are the steps required to change the pronunciation:

  1. Go to Settings > General > Accessibility > Speech (or Settings > Accessibility > Voice over > Speech depending on your iOS version)
  2. Go to Pronunciation
  3. +
  4. Type ‘I’ in the phrase section
  5. Type ‘i’ in the substitution section. In newer iOS versions, instead tap the microphone icon and speak the phrase the way you would like it pronounced.
  6. Toggle off ‘Apply to all apps’
  7. Scroll through the list of apps under ‘Apply to’ and select the PECS IV+ app
What are the system requirements needed for PECS IV+?

iPadOS version 12.5.5 or higher is needed to run PECS IV+. Below is the list of Apple devices that PECS IV+ can be used on:

  • iPad mini 2
  • iPad mini 3
  • iPad mini 4
  • iPad 4th generation or newer
  • iPad Air
  • iPad Air 2
  • iPad Pro 9.7
  • iPad Pro 12.9 inch
Does the app run on the new iOS 17.x?

The app does run on the new IOS 17.x. Users reported an issue with pictures stacking on top of each other on certain iPad Pro devices.  If you are experiencing this problem, please download the latest version of the app from App Store at no extra charge.